| | Example Organisations |
|---|
| Service Provided | 1 | 2 | 3 |
|---|
| Strategic planning and development | | | |
| Strategic planning | ✓ | ✓ | ✓ |
| Business priority agreement | ✓ | ✓ | ✓ |
| Key performance indicator definition & reporting | ✓ | ✓ | ✓ |
| Assessment of readiness for change | ✓ | | ✓ |
| Change communication planning & delivery | ✓ | | ✓ |
